Support

We're a small team. Emails are read by a human, usually within one working day.

Get in touch

For anything at all — a broken order, a refund, feedback on the app, a request from a café thinking of joining — email support@domaci.app.

For privacy questions or a data request (access, export, deletion), email privacy@domaci.app.

Common questions

Where's my order?

Check the Orders tab in the Domaci app. You'll see the status update as the café accepts, prepares, and marks it ready. If it's been more than 20 minutes with no update, the fastest path is to call the café directly — their number is on the venue page.

I want a refund

Refunds are handled by the café that took your order — they know the context (a wrong item, a missed pickup, a walk-out). Contact them from the venue page. If that fails, email us and we'll help mediate.

My booking didn't confirm

Most cafés on Domaci auto-confirm within their published capacity. If a slot is over capacity you'll be offered a waitlist spot — a real person at the café reviews waitlist entries and confirms as space opens up. Check your email for the reservation status.

I can't sign in

If you signed up with email and never got a confirmation link, check your spam folder. If you used Apple or Google, make sure you're using the same option you signed up with — the accounts don't share a password.

Delete my account

Go to domaci.app/delete-account and verify your email with a one-time code — it works for password and Google/Apple accounts alike. Your order history stays on the associated cafés' records for tax/audit reasons, but your personal profile is removed from Domaci.

Is Domaci a delivery app?

No. Each café on Domaci runs their own service — you order takeaway to pick up, or book a table, or open a tab when you're on site. We don't rank cafés, we don't charge per-order commissions, and we don't offer platform delivery.

For cafés

Want to add your café to Domaci? Email support@domaci.app with your venue name, city, and a link to your Instagram or website. We'll come back with next steps and pricing.